Baby Casts & Prints Ltd strives to provide you the customer with utmost satisfaction. In the in unlikely event you are unhappy with your purchase or your baby comes before you have a chance to use a belly casting kit, you are welcome to return your goods and request a refund within 14 days of your delivery date. The product must be returned to us in the same condition as it was sent.
All refunds for credit cards will be issued to the credit card account that appears on the original order. Postage fees (which may vary dependent on you delivery location) are non-refundable. All refunds are at the discretion of management.
Products will only be accepted back if they are unopened and unused. Before returning your goods you will need to contact Baby Casts & Prints Ltd to notify us of:
- Your decision to return
- Your full name
- Your address
- Your previous payment method
- Your delivery address if different to your billing address
- The products/goods that you want to return
- Date of purchase
- Order number
We may ask you to send a digital photograph so we can fully understand the nature of any damage/fault before deciding what to do. Frames must be wrapped well in bubble-wrap and returned to us in a box to prevent damage. If we sent the wrong item we will refund your return postage and pay for the replacement to be sent.
If we have sent you an incorrect item, then we will resolve to your satisfaction by sending a replacement free of charge. We will contact you to arrange collection of the incorrect item/items at our cost.
We carefully wrap our frames to ensure they reach you in perfect condition. However, occasionally glass can smash or a frame corner can get dented if mishandled by the delivery service. We will need a picture sent of any damage so we can decide what to do. In the case of damaged acrylic, we will send a new piece of acrylic and specialist framers tape with which to secure it. For damaged glass, we will refund £5 and you will need to have a new piece of glass cut locally at a glaziers/frame shop (approx. £2) as we cannot send glass on its own. If the frame is damaged too, we will arrange for the courier to collect just the frame and send a replacement. For Royal Mail and Parcel Force deliveries we may ask you to return the frame via Recorded 2nd class delivery and will refund the postage but in most cases we just send another frame. Frame pins – We use a special framing gun, a bit like a stapler, to fire the pins into the frame to secure the glass, mounts and back. If a pin comes loose, we will send specialist framers tape to secure the frame.
Please remember to inform us of any damage by 2pm the next day (including Saturdays) or, you may have to pay to return your frame.
My casts did not turn out well
The fully guided casting booklets included within your kit will take you through the entire casting process and these are the same steps that our staff follow when casting. The booklet is designed to give you the best step by step support to help you achieve great results. Unfortunately, we cannot offer refunds for failed casts. We do offer replacement materials for you to try again and these can be located within our online shop.
The most common problems we hear about are to do with the Chromatic Alginate setting too fast. We advise to use cold water in all our instructions to give beginners the highest amount of setting time when mixing and creating your mould.
Relevant Methods of Contacting Us in the event of a refund/return:
by email: [email protected]
by phone: +44 (0)7770 971474
Baby Casts & Prints Ltd will ask you to send your goods back. If a refund is given, we’ll will credit you using the method that you paid, deducting all relevant charges. If goods are damaged in transit but can be reboxed, labelled or repaired a fee will be charged. The customer is responsible for the shipping cost of unopened goods, unless otherwise authorised by Baby Casts & Prints Ltd. All returns are subject to approval by our customer services.
Baby Casts and Prints
Unit 7 Neville Street Industrial Estate